Vehicle Complaint - Before You Get Started

If your complaint is not about the purchase of a Motor Vehicle, Motor cycle, Boat, Caravan or Trailer OR about Parts or Repairs for a vehicle, please lodge a General Complaint.

Have you lodged a claim with a Tribunal or a Court regarding this matter?

Complaint details

Describe your complaint. Include details about what happened and any other key information you think we should know.*

Who is your complaint with (required)

What is your complaint about *

For technical matters does the complaint relate to

Does your complaint relate to any of the following financial issues?

Date of supply (DD/MM/YYYY)

How did you pay?

Amount paid ($)

Have you contacted the business? *

Trader/ Contractor response

What do you want to happen (desired outcome)?

Have you lodged a claim with the NSW Civil and Administrative Tribunal (NCAT) about this matter? *

Have you previously contacted NSW Fair Trading about this matter? *

Copies of contracts and agreements; correspondence; invoices received; mechanical reports and/or service records; photos and other supporting evidence should be attached (maximum size of combined attachments is 10MB). (If the documents you want to attach are too large to attach, other options will be provided to you when a Fair Trading officer contacts you to talk about your complaint).

Attach File

Attachments:

Upload any material that supports your complaint, including purchase documents, correspondence, invoices, mechanical reports or photos.

To protect your privacy, please do not include financial information such as bank account or credit card details in any documents you upload.

Vehicle details

Registered vehicle owner (required)

Vehicle details

Vehicle make

Vehicle model

Manufacture year

Current odometer reading

Vehicle registration

VIN/Chassis

Purchase date (DD/MM/YYYY)

What is the primary use of the vehicle?

Type of vehicle

Business/ Trader details

Business name * Contact person

ABN/ACN Licence number

Address Line 1

Address Line 2

Town/ Suburb

State

Postcode

Country

Phone Number (eg 0212345678)

Email address

Business website

Your details

Title

First name* Last name*

Are you a Trader?

Yes No

Business Name

How would you like us to contact you? (Select at least 2 options)*

Email address*

Phone

Phone number* Please select your preferred time for us to attempt to call you (required)

8:30am – 10:30am

10:30am – 12:30pm

12:30pm – 3:30pm

3:30pm – 5:00pm

Anytime

Mail

Unit or apartment number*

Street address

Town/ Suburb (required)

State or territory *

To enable us to better assist you, we need the following information (answers to all these questions are required):

Australian postcode *

I am not located in Australia

Which age group are you in? (required)

Are you of Aboriginal or Torres Strait Islander origin? (required)

Do you have a disability or additional support needs? (required)

Do you speak English as a second language? (required)

Are you a carer/advocate making a complaint on behalf of someone else? (required)

Was this purchase funded through the National Disability Insurance Scheme (NDIS) or My Aged Care? *

Lodge a Vehicle Complaint

Vehicle Complaint - Before You Get Started

Complaint details

Vehicle details

Business/ Trader details

Your details

Help

Fair Trading Complaint Process

Thank you