The NSW Fair Trading Complaints Register provides information about businesses that are the subject of 10 or more complaints received by Fair Trading in a calendar month. The Register is updated monthly and only includes complaints considered by Fair Trading to have been made by a real person, relating to a real interaction with a business.

As you browse through the Complaints Register, you’ll find the following information about the businesses listed:
On the Summary page:

  • the name of the business
  • the number of complaints NSW Fair Trading has received about the business in the last month

On the Details page:
  • the location of the business (which is in NSW unless otherwise indicated) or 'Online' for businesses that only trade online, regardless of their location.
  • the product groups complained about at that location and how many complaints for each product group.

For privacy reasons, the Register does not disclose any detailed information on a specific complaint, nor name any person who has made a complaint.

Complaints Registers

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