Certifier Complaint - Before You Get Started

If your issue relates to a builder or tradesperson, please complete the Home Building Complaint form.

Have you lodged a claim with a Tribunal or a Court regarding this matter?

Have you confirmed the certifier is responsible? A breach of development consent or other non-compliance doesn’t necessarily mean the certifier is responsible. A certifier’s role does not include organising building work, managing construction sites or supervising tradespeople.

Yes No

Have you contacted the certifier to discuss your complaint? Most concerns can be resolved through communication. You should keep a record of all correspondence.

Yes No

Have you contacted the local council? Your council has power to take action at any time if a development is non-compliant. It does not have to wait for a certifier to act nor for a complaint to be determined.

Yes No

Complaint / Certifier / Development Details

Tell us about your complaint - max. 2000 characters. Include details of the steps you took to resolve the matter (required)

Development Address (required)

Name of Local Council

Certifier's First Name (required) Family Name (required)

Certifier's Company Name (Only name the company if the certifying authority for the development is an 'accredited body corporate', rather than an individual private certifier or the local council)

Certifier Registration Number

Certifier's Business Address:

Address Line 1

Address Line 2

Town/ Suburb

State

Postcode

Email Address

Phone Number

Attach File

Attachments:

Please attach all supporting evidence. A copy of the development consent (with conditions) and plans, Construction Certificate and plans, Complying Development Certificate and plans, PCA appointment, Occupation Certificate, correspondence, photos, reports and any other information that will assist Fair Trading in this matter should be attached (maximum size of combined attachments is 10MB). If the documents you want to supply are too large to attach, other options will be provided to you when a Fair Trading officer contacts you to talk about your complaint. (Maximum size of combined attachments is 10MB).

Certifier Complaint - Your Details

Title

First Name (required) Family Name (required)

Are you a?

Please select two forms of contact you prefer

Phone

Mail

To enable us to better assist you, we need the following information (answers to all these questions are required):

Postcode (required within Australia)

I am outside Australia

Which age group are you in? (required)

Are you of Aboriginal or Torres Strait Islander origin? (required)

Do you have a disability or additional support needs? (required)

Do you speak English as a second language? (required)

Are you a carer/advocate making a complaint on behalf of someone else? (required)

Lodge a Building Certifier Complaint

Certifier Complaint - Before You Get Started

Complaint / Certifier / Development Details

Certifier Complaint - Your Details

Help

Thank you

Declaration

Lodge a Building Certifier Complaint

Certifier Complaint - Before You Get Started

Complaint / Certifier / Development Details

Certifier Complaint - Your Details

Help

Thank you